Write to support@headhoncho.app.
A person reads it.
You hear back within one business day.
It tells us which account you mean, and proves it is yours to ask about.
The business name as it appears in the app. One person can belong to several.
One line each. A screenshot if you have one. No form to fill in.
These are the ones we hear most. Anything about how a panel works, what a number is computed from, or what the product deliberately does not do is written up in the HeadHoncho documentation.
On the sign-in screen, tap Forgot your password? and enter your email. A reset link arrives. The phone app and app.headhoncho.app take the same email and password.
In the app, open Settings, then Account. Change password and Change email are both there.
Settings, then Members, then Invite. They get an email, accept it, and sign in on their own account. Seats are unlimited on every plan.
Add them in the Team panel with their mobile number. They receive one text asking them to confirm. Job texts start only after they say yes. The full flow is at headhoncho.app/opt-in-flow.
Reply STOP to any message. Reply HELP for help. The program terms are at headhoncho.app/sms-terms.
Settings, then Billing. It opens your billing portal, where you change the plan, update the card, or cancel. Month to month. No termination fee. After you cancel, everything stays readable and exportable.
No. One subscription covers the business. Owner, office, techs and subs all get seats, and none of them is a line on the bill. Plans are on the pricing page.
Every panel has a Report button. It downloads a CSV of exactly what you see, same numbers, same rows. It works whether or not you are paying.
In the app: Settings, then Account, then Delete your account. Enter your current password and confirm. Your name, email and sign-in are erased and cannot be recovered. The jobs, payments and notes you recorded stay in the workspace. They are the business's record.
If you are the only owner of a workspace, first make someone else an owner, or close the workspace. The app tells you which applies.
Prefer that we do it? Email support@headhoncho.app from the address on the account.
On AWS in the United States, encrypted at rest. Every business is a separate workspace. Client records are processed to run the product and for nothing else. It is all in the Privacy Notice, in plain words. Privacy questions go to privacy@headhoncho.app.
No. Same workspace, same sign-in, same jobs. A job booked on the web reaches the phone the moment it lands. Turn notifications on or off in Settings, under Notifications on this phone.
Email support@headhoncho.app with Security in the subject line. Those are read first.