How to Read Your Credits Bill
Result: you know what your credits were spent on this month, line by line, down to the job. Time: about three minutes.
What You Need First
You need to be an admin of the workspace. The Spent tab is for admins only. Other people see the balance but not the bill. You also need a month with some activity. A new workspace with nothing sent will show Nothing spent for the month, and that is correct.
Read Your Credits Bill in Six Steps
- Open Settings, then Credits. You land on Balance.
- Press Spent at the top. That is the bill.
- Look at the three tiles: Had (what you started with, including credits rolled over and bought), Spent and Left.
- Look at the colored bar. It shows where the credits went, group by group.
- Read the table. Each group (such as Messages) has a total. Under it are lines, one per price, with How many, Price and Credits.
- Press any line. It opens the charges behind it, each with the job it paid for. Press Show more for older ones.
Look at Another Month or Company
Use the Month list to pick a past month. The current one is marked so far. With more than one company, the Company list narrows the bill to one. On a computer, Download gives you the month as a CSV file. Downloading is free.
Why Read It
Credits are how you pay for what the system does for you. Most months the bill is boring, and that is the point. Read it when the balance drops faster than you expect. The lines tell you whether a busy week of texts did it, a number's monthly credits did it, or something connected to your account is calling a lot. Then you can act on the right thing.
What the Groups Mean
| Group | What Pays Into It |
|---|---|
| Messages | Texts, WhatsApp messages, report emails |
| Dispatch | Offering a job to a tech, moving a job, asking a question in a chat, reading a booking |
| Calls and numbers | Call minutes on extension numbers, and each number's monthly credits |
| API and webhooks | Each answered API call and each webhook delivered |
One credit pays for one text, one webhook or one API call. A call minute is 3 credits. A number is 150 credits a month after its early months. The full price list is on Credits And The Bill.
How You Know It Worked
- The three tiles add up: Spent is what Had minus Left would say.
- The total row reads Spent so far for this month, or Spent in and the month for a past one.
- When you open a line you can name each charge: a job number and a date.
If It Fails
| What You See | What To Do |
|---|---|
| No Spent tab | You are not an admin. Ask the owner to open it or to make you one. |
| Nothing spent in a month | Pick another month in the Month list. |
| Left shows Automations paused | The credits ran out. Go to Balance and press Buy credits if your plan has packs, or wait for the monthly grant. |
| Could not read what was spent. | Reload the page and open Spent again. |
| A charge you do not know | Open the line. The job number on the charge tells you what it paid for. |