How to Get a Number for Texts
Result: a business number of your own, ready to text from. Time: about two minutes. The first month is free.
What You Need First
- A HeadHoncho workspace with at least one company.
- Enough credits for the first month after the free one. See Credits And The Bill.
- A minute to decide which area code your customers will recognise. A local area code gets more answers than a strange one.
The number is a real business number. You pay for it in automation credits each month, not in dollars. You can give it back at any time.
Get a Business Number for Texts
- Open Settings, then Devices. You are on the Phone numbers tab.
- Press the blue Get a number button.
- With more than one company, pick one under Which company is the number for? and press Continue.
- In the Get a number window, press an area code near you, or type three digits.
- Pick a number from the list. Show more lists others.
- Press the button that reads Get and your number, such as Get (469) 555-0144.
What to Do Next
Give the number a name. Press Add a name in its row and type something like "Dispatch". Leave Texts on Team, which means your techs and subs. Booking and Dispatch each have an SMS tab that lists your numbers. To let techs and customers call each other on it too, open the three dots and press Use for calls.
What It Costs Month by Month
The first number your workspace ever gets is free for its first month. Its second month costs 75 credits. After that it costs 150 credits a month, and so does every later number. A number keeps the price it was bought at. If credits run out, the number pauses and you keep it. Giving a number back and getting it again does not give you a second free month.
If You Run More Than One Company
One number can work for several companies. In the Companies column, pick every company the number should work for. If you would rather keep each company on its own number, get one number per company.
How You Know It Worked
- A message says the number is yours.
- The number is in the table with the state Active.
- The Cost column shows 150 / month, or Free on a number bought before credit prices.
If It Fails
| What You See | What To Do |
|---|---|
| Add a company first. | Go to Settings, then Companies, and add one. |
| No numbers in that area code. | Try a nearby area code. |
| Someone else took your pick | The window shows a message and moves to another number. Pick again. |
| A message about credits, with Top up | Press Top up and add credits. See Read Your Credits Bill. |
| Paused later on | The monthly credits could not be paid. Press Top up. You keep the number. |
Every column and menu is explained on Phone Numbers.